Frequently Asked Questions

TorrentGuard Questions

Why should I choose TorrentGuard over another solution?

While TorrentGuard is a fully functional VPN it is tailored towards bittorrent users meaning your torrent downloads will be private and secure. We also pledge to cease operations rather than hand over any private information, a sacrifice few others would make.

Would TorrentGuard ever share my information with a third party?

At TorrentGuard we are 100% committed to keeping your information private. We will NEVER share any information with a third party. We pledge to follow the path of Lavabit and cease operations rather than hand over SSL keys.

Does TorrentGuard keep any logs?

TorrentGuard never has and never will log ANY user information. This provides an additional level of security for our users.

Am I anonymous when using the TorrentGuard service?

TorrentGuard features full and strong anonymity.

What forms of payment are accepted?

We accept Mastercard, Visa, Gift Cards, and PayPal. When purchasing yearly plans we also accept bitcoin payments.

Do you offer an affiliate program?

Yes, to learn more visit our Affiliate Center.

General VPN Questions

What is a VPN?

A VPN, or Virtual Private Network, is simply a group of computers networked together over a larger network. This allows users to perform a number of functions, and the important one is that it secures and encrypts all your communications.

What is a bittorrent?

Bittorrent is a peer-to-peer downloading protocol that allows users to download parts of file from many different people. This allows for large, fast file transfers.

Why do I need a VPN when I use bittorrent?

While bittorrents are an efficient method of downloading all sorts of data it leaves security risks as your computers virtual fingerprint, or IP address, is shared with every 'peer' you download from and upload to. When using a VPN your computers virtual fingerprint is hidden and the fingerprint of the VPN is shared instead, keeping your activities private, secure, and anonymous.

Technical Questions

How do I connect to the VPN?

TorrentGuard features a quick connect method you can learn about by referencing our Windows Quick Connect Method article. You can also learn about traditional connection methods by referring to Windows Traditional Connect Method.

How do I tell if my VPN is working?

Here is a quick tip to make sure your VPN is connected. Without connecting to the VPN visit, your IP address will be listed along with information about your location and internet provider. Now connect to your VPN and refresh the page. The information will now show the IP address and information from the VPN.

Do I need to change any settings in my bittorrent client to use the VPN?

Once you are connected to the TorrentGuard VPN all your internet traffic is secure and private. However, bittorrent clients will continue to download if for some reason your VPN disconnects. To prevent this from happening refer to our guide, How to Ensure Vuze Only Downloads When Connected to the VPN.

How do I find and download torrents?

Bittorrents are available all over the web. For a quick guide on finding and downloading torrents see our article, How to Download Torrents.

I can't get the VPN to work, who do I contact?

If your having any issues with the TorrentGuard service feel free to connect with us via our Contact Page.